Refund & Cancellation Policy

Geo Arbitrage AI plans are billed on a recurring monthly basis through Stripe. Your subscription automatically renews at the end of each billing period at the then-current price, using the payment method on file, until you cancel.

You can cancel your subscription at any time, with no cancellation fee, through either:

• The Manage Subscription & Invoices button on the Billing settings page, which opens the Stripe-hosted Customer Portal, or
• By emailing youssefmahmoud7@gmail.com and requesting cancellation from the email address on your account.

When you cancel, you keep access to your current plan's features until the end of the billing period you already paid for. Your subscription will not renew after that date, and no further charges will be made.

Because Geo Arbitrage AI provides immediate access to live search, sourcing, and landed-cost computation for each billing period, subscription fees are generally non-refundable for partial or unused portions of a billing period once that period has started. That said, we will issue a full refund in the following cases:

• You were charged in error or charged more than once for the same billing period (billing/duplicate-charge errors).
• A technical failure on our side prevented you from using the Service for a material part of the billing period, and we were unable to resolve it in a reasonable time.
• You cancel within 7 days of your first-ever paid subscription charge (first-time subscriber grace period), provided you have not substantially used the Service's search/scan quota during that period.

Refund requests outside of these cases are reviewed on a case-by-case basis at our discretion. To request a refund, contact youssefmahmoud7@gmail.com with your account email and the reason for the request. Approved refunds are returned to your original payment method within 5-10 business days, depending on your card issuer or bank.

If you upgrade to a higher tier, the change (and any prorated charge) takes effect immediately through the Stripe Customer Portal. If you downgrade, the change takes effect at the start of your next billing period so you keep the features you already paid for until then.

If a renewal payment fails, we (via Stripe) will attempt to retry the charge and notify you by email. If payment continues to fail, your subscription may be paused or downgraded until a valid payment method is added.

If you have a billing concern, please contact us at youssefmahmoud7@gmail.com first so we can resolve it directly -- this is faster than a chargeback and helps us keep your account in good standing. Initiating a chargeback without contacting us first may result in suspension of your account while the dispute is investigated.

GEOARBITRAGE LTD may update this policy from time to time. Material changes will be communicated by email or an in-app notice before they take effect for future billing periods.

For billing questions, cancellations, or refund requests, email youssefmahmoud7@gmail.com or visit our Support page.